When I was a kid we were told to shut up and listen. “Children are to be seen,” my dear Father would admonish “not heard.” So I didn’t speak up. Later in life, I somehow gleaned the power of the spoken word. I discovered I could give instructions and motivate staff, sell clients, and extinguish the odd relationship fires. Progress. But, I still hadn’t cottoned onto the most powerful piece of the… Continue reading
The five essential steps to resolving conflict and taming Tigers (before you get eaten)
We all have them - they’re angry, they disagree, maybe won’t even talk with us. They’re Tigers. Tigers on the savannah have two objectives: to eat and not be eaten. Tigers at work and in your life have the same objective.… Continue reading
Seven killer techniques for winning arguments, landing sales, and getting what you want.
Sometimes you don’t get what you want because…wait for it… you don’t ask. It could be asking for the next sale. Getting your boss, husband, wife, child, or pet iguana to understand you. Or just getting Gerry in Engineering to cover… Continue reading
Clear communication: try more straight talk to get what you want
Waffling is for waffles - when you want something done, use straight talk. I used to worry about hurting people’s feelings with my words. Then I got old and curmudgeonry and all bets were off. It’s not that I’m insensitive.… Continue reading