I replied to a routine client email today and just for fun I signed off with “Rainy in Kelowna, arghhhhh!” I didn’t think much of it, but in the bottom of their reply they wrote: “PS rainy here too – sad to see summer go” No biggie, but somehow I felt a little closer to them. Here’s what I’m thinking: people want to work with people. I know that’s basic, but stay… Continue reading